Company overview
Company Overview
Established in 1994 Emergency Response Ltd is Ireland's largest dedicated social monitoring alarm centre. We provide telecare solutions that support independent living to 33,000 customers throughout Ireland, the majority of whom are older people. In 2001 we were acquired by the Tunstall Group who has operations in 30 countries. We are at the forefront of developing and delivering new and cutting edge solutions which can be tailored to meet the needs of our customers in the community, residential care and primary care areas.
Our Telecare Support Team is there to assist you in providing you with in depth information on the range of our telecare products. Our radio receivers conform to EN300 220-3 Class 1 - which means they are approved for the protection of human life, under the EU RTTE Directive 95/5/EC.
Our commitment
Emergency Response Ltd is a quality provider of personal, home and workplace monitoring solutions. We are committed to achieving excellence in customer satisfaction by providing our customers with cost-effective, flexible and high quality products and services, on a 24-hour basis.
We are committed to continually improving the effectiveness of our quality management system through regular audits, system reviews, and monitoring of all key performance indicators, including quality objectives.
Our dedication to quality is demonstrated through our compliance with ISO 9001:2000, and our ongoing assessment of our customers' needs, expectations and satisfaction levels.
Our Research and Development Team are consistently striving to bring innovative changes to the marketplace to help people live more fulfilled independent lives. As leaders in the telecare marketplace we hope to introduce many new and exciting Telecare products in the near future.
The changing times
The population in Ireland over the last ten years has increased by 17%. The number of people aged 65+ has also increased by 13% in the last ten years and is set to further increase over the next ten years by an additional 10%. It's a fact that people are living longer and will need care as they age, in particular those aged 80 and over. This puts an onus on carers and family members who care for their loved ones, which is often 24 hours a day, 7 days a week.
Governments across the world face demographic and social changes as there are 600 million people globally aged 60 and over. This figure is set to double by the year 2025. With 860 million people worldwide with a chronic disease this places a strain on the healthcare resources available.
Telecare is an assistive technology which plays a pivotal role in providing support systems in people's homes. Our telecare systems can monitor the person's activities and safety whilst providing reassurance through effective communication with the monitoring centre through the lifeline unit.
Our mission
The core mission of Emergency Response Ltd is to be the market leader in the Irish market and the people's choice for telecare systems. Through continuous research and development we are confident that our excellence in delivering quality telecare solutions means we can successfully provide health, well-being and independence to our customers.
Our values
Emergency Response's staff members place core values on our personal excellence in continuing to improve our products, customer relationships and striving for best results. Our passion for technology has resulted in our pride to see things through while honouring commitment. We hold ourselves responsible to our customers, and employees and are motivated to achieve the highest quality. We take immense pride in the monitoring service which we offer. All our staff are comprehensively trained to ensure a caring, reassuring service to all our customers.